Ratings and Reviews

March 23, 2017

How to deal with negative reviews

How to deal with negative reviews Respond Promptly Be real and admit your mistakes Correct inaccuracies Highlight your strengths Write like a person not a corporation Take it offline BUT also reply online as quickly […]
March 23, 2017

Why businesses should allow ratings & reviews

All businesses will from time to time have slip-ups, or unhappy or unreasonable customers leading to negative reviews and word of mouth. It is not good practise to try and block negative comments and reviews. […]