How to deal with negative reviews
How to deal with negative reviews
- Respond Promptly
- Be real and admit your mistakes
- Correct inaccuracies
- Highlight your strengths
- Write like a person not a corporation
- Take it offline BUT also reply online as quickly as possible.
- Provide restitution if it’s warranted
- Ask loyal customers to share their experiences
- Be consistent
- Understand how rating and review sites work.
We cannot stress enough how important it is to reply to and resolve bad online reviews or negative postings. While negative postings breed negative comments; nothing can turn it around as quickly as a quick and effective response from the business.
If you need help managing your social media and online presence we can help you. E-Mail us at listings@kimberley.co.za
