All businesses will from time to time have slip-ups, or unhappy or unreasonable customers leading to negative reviews and word of mouth.
It is not good practise to try and block negative comments and reviews. In the age of social media there is nowhere to hide. Instead of having an unhappy customer spreading the word in places where you have no control over or might not even be aware of it rather ensure that you have channels where customers can give feedback both privately and publicly.
Is it not much better to have someone complain where you can respond and either resolve the complaint or state your side of the story than having the customer badmouth your business on the internet, social media groups and timelines where you may not even aware of it?
One of the best ways to combat negative reviews and complaints is to build a good online reputation on independent platforms.
Online reviews are increasingly important, both to consumers and businesses. We can help you to manage your online reputation and generate reviews to stay ahead of the competition.
How to improve your reviews on KCP
If you need help managing your social media and online presence we can help you. E-Mail us at firstname.lastname@example.org