Ratings and Reviews

March 23, 2017

Why businesses should allow ratings & reviews

All businesses will from time to time have slip-ups, or unhappy or unreasonable customers leading to negative reviews and word of mouth. It is not good practise to try and block negative comments and reviews. […]
March 23, 2017

How to deal with negative reviews

How to deal with negative reviews Respond Promptly Be real and admit your mistakes Correct inaccuracies Highlight your strengths Write like a person not a corporation Take it offline BUT also reply online as quickly […]